Refund policy

REFUND POLICY

Return Period

You have the right to return products within 14 days of receiving your order.

European Union Customers: In accordance with EU consumer protection laws, you have a 14-day cooling-off period during which you can cancel or return your order for any reason without justification.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

Products must be unused and in original condition
Products must be in original packaging with all tags attached
You must have proof of purchase (order confirmation or receipt)

How to Return

Contact us at markorasic45@gmail.comwith your order number and reason for return
You will receive instructions for returning the product, including the return address
Ship the product to the address we provide
Items sent back without first requesting a return will not be accepted

Return Shipping Costs

Customer is responsible for return shipping costs, except in cases of our error (defective, damaged, or incorrect products received).

Damages and Issues

Please inspect your order upon delivery and contact us immediately at markorasic45@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products, cosmetics)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Processing

After we receive and inspect your returned product, we will notify you whether your refund has been approved or not. If approved, your refund will be processed within 7-14 business days and issued to the same payment method used for purchase (PayPal or original payment method).

Please note that it may take additional time for your bank or credit card company to process and post the refund.